k1111 Privacy Policy — Your Data, Your Rights

1. Introduction

This Privacy Policy describes how k1111 ("we", "us", or "the Platform") collects, uses, stores, and protects the personal information of users ("you" or "player") who access or register with the k1111 platform at https://k1111.vu. By using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This policy applies to all personal data collected through the Platform, including during registration, KYC verification, gameplay, financial transactions, and communications with support. It should be read alongside our Terms & Conditions, which govern your use of the Platform overall.

2. Information We Collect

k1111 collects personal information in three main ways: information you provide directly, information generated by your use of the Platform, and information obtained from third parties for verification and compliance purposes.

Information You Provide Directly

• Identity information: full name, date of birth, gender, and national identification details provided during registration and KYC verification.
• Contact information: mobile number, email address, and residential address in Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) used to communicate with you and verify your account.
• Financial information: payment method details including bKash wallet number, Nagad number, Rocket number, Upay details, or card details (Visa, Mastercard) used for deposits and withdrawals in BDT.
• Support communications: the content of messages you send to k1111 support, including attachments submitted as part of KYC verification or dispute resolution.

Information Generated by Your Use of the Platform

• Technical data: IP address, device type and model, operating system, browser type, mobile network operator (e.g. Grameenphone, Robi, Banglalink), and session timestamps.
• Behavioural data: game history, betting activity, session duration, pages visited on the Platform, and feature usage patterns — collected to personalise your experience and fulfil responsible gaming obligations.
• Transaction data: the full record of all deposits, withdrawals, bonus claims, and bet settlements associated with your k1111 account, retained for financial audit and anti-money laundering (AML) compliance.

Information from Third Parties

k1111 may receive information about you from identity verification providers, fraud-detection services, and payment processors to fulfil our KYC and AML obligations. This information is used solely for verification and compliance purposes and is handled with the same level of protection as data you provide directly.

3. How We Use Your Information

k1111 uses the personal data we collect for the following purposes:

• Account management: to create, verify, and maintain your player account, including processing your registration, validating your identity through KYC, and managing account security.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card payment providers, and to maintain transaction records in BDT for financial reporting.
• Legal and compliance obligations: to fulfil our AML, KYC, and responsible gaming obligations, including age verification (minimum 21 years), transaction monitoring, and fraud prevention.
• Customer support: to respond to your enquiries, investigate complaints, and resolve disputes relating to your account, transactions, games, or bonuses.
• Platform improvement: to analyse usage patterns, identify technical issues, and improve the games, features, and overall performance of the Platform for players in Bangladesh.
• Marketing communications: to send you promotional offers, bonus notifications, and seasonal promotions (e.g. Eid, BPL season, Pohela Boishakh) where you have consented to receive such communications. You may opt out at any time via your account preferences or by contacting support.

4. Legal Basis for Processing

k1111 processes your personal data on the following legal grounds:

• Contractual necessity: processing required to deliver the services you have registered for, including account management, gameplay, and payment processing.
• Legal obligation: processing required to comply with applicable laws and regulations, including AML obligations, KYC requirements, age verification, and financial record-keeping.
• Legitimate interests: processing carried out in k1111's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — where these interests are not overridden by your rights.

5. Sharing Your Information

k1111 does not sell, rent, or trade your personal information to any third party. We share your data only in limited, defined circumstances as described below.

Service Providers

k1111 engages trusted third-party service providers who process data on our behalf under strict contractual confidentiality obligations. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification providers, game content suppliers (e.g. Pragmatic Play, Evolution Gaming, Spribe), and IT infrastructure providers. These providers may only use your data to perform the specific services contracted and are not permitted to use it for any other purpose.

Legal and Regulatory Authorities

k1111 may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where required to do so by law, court order, or as part of an investigation into fraud, money laundering, or other illegal activity. In such cases, k1111 will disclose only the minimum information required by the relevant legal obligation.

Business Transfers

In the event that k1111 undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the relevant successor entity as part of that transaction. In such circumstances, k1111 will take reasonable steps to ensure that your data continues to be handled in accordance with this Privacy Policy and that you are notified of any material changes.

6. Payment Data and Financial Information

k1111 processes all financial transactions in Bangladeshi Taka (BDT) via trusted payment partners. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the relevant payment provider processes the transaction according to their own privacy and security policies. k1111 retains the transaction reference, amount, timestamp, and payment method used for each transaction — we do not store full card numbers or mobile banking PINs on our servers.

Full transaction records are retained for a minimum period required by applicable financial regulations and AML obligations. These records may be reviewed as part of an investigation into suspected fraud or money laundering activity, and may be disclosed to the relevant authorities as described in Section 5.

7. Data Retention

k1111 retains your personal data for as long as your account remains active and for a reasonable period thereafter to allow for dispute resolution, refund requests, or the exercise of your legal rights. Where data is retained for compliance purposes (e.g. AML transaction records), the retention period is determined by the applicable legal obligation, which typically requires financial records to be kept for a minimum of five years from the date of the relevant transaction.

When your account is closed — whether at your request or due to a breach of our Terms & Conditions — k1111 will retain the data necessary to fulfil its legal and compliance obligations and to resolve any outstanding matters. Data that is no longer required for any legitimate purpose will be securely deleted or anonymised.

8. Cookies and Tracking Technologies

k1111 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage. The following categories of cookies are used:

• Essential cookies: required for the Platform to function correctly, including session authentication, security tokens, and shopping cart state. These cannot be disabled without breaking core Platform functionality.
• Analytics cookies: used to collect aggregated, anonymised data about how players use the Platform — for example, which pages are visited most frequently and how long sessions last. This information helps k1111 improve the Platform experience for players across Bangladesh.
• Preference cookies: used to remember your account settings, language preferences, and display options so that your experience is consistent across sessions.

You can manage or disable non-essential cookies at any time through your mobile browser's settings. Note that disabling certain cookies may affect the functionality of some Platform features. k1111 does not use cookies to serve third-party advertising.

9. Your Rights Over Your Personal Data

You have a number of rights regarding the personal data k1111 holds about you. To exercise any of these rights, please contact our support team at [email protected]. k1111 will respond to all valid requests within a reasonable timeframe in accordance with applicable data protection principles.

• Right of access: you may request a copy of the personal data k1111 holds about you, together with information about how it is used and with whom it has been shared.
• Right to rectification: if any personal data k1111 holds about you is inaccurate or incomplete, you may request that it be corrected. You can update basic account information directly through your account settings.
• Right to erasure: in certain circumstances, you may request that k1111 delete your personal data. This right is subject to k1111's legal and compliance obligations — we may be required to retain certain data even following an erasure request.
• Right to restrict processing: you may request that k1111 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested or while a complaint is under review.
• Right to withdraw consent: where k1111 processes your data on the basis of consent (e.g. marketing communications), you may withdraw that consent at any time by updating your account preferences or contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Please note that k1111 may need to verify your identity before processing any data rights request to ensure that personal data is not disclosed to an unauthorised party.

10. Data Security

k1111 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the Platform, secure storage of account credentials using industry-standard hashing practices, access controls limiting data access to authorised personnel only, regular security reviews and vulnerability assessments of Platform infrastructure, and monitoring systems designed to detect and respond to potential security incidents.

While k1111 takes the security of your data seriously, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying k1111 support immediately if you believe your account has been compromised.

11. Children and Minors

The k1111 Platform is strictly for adults aged 21 and above. k1111 does not knowingly collect or process personal data relating to individuals under the age of 21. If k1111 becomes aware that personal data has been collected from a person under 21, it will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered with or is using the Platform, please contact k1111 support immediately at [email protected] so that the matter can be investigated and resolved without delay.

12. Changes to This Privacy Policy

k1111 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make a material change to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via the Platform or by direct communication. The version of this Privacy Policy published on the Platform at any given time is the version that applies to your use of the Platform. We encourage you to review this policy periodically to stay informed about how k1111 handles your personal data.

13. Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data k1111 holds about you, please contact our support team. Our support team is available 24 hours a day, 7 days a week. You can reach us at [email protected] — please note this is displayed as plain text only and is not a clickable link. We aim to respond to all privacy-related enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6). When submitting a data rights request, please provide your registered account details so that we can verify your identity and process your request promptly.